Customer service is both a department AND a policy at Active Fork Lift. Meet our two new staffers...
 

This is how new staffer Rick Nowicki sums up his attitude to work at Active Fork Lift.

Rick recently joined Active as its Customer Service Manager for
Queensland after 21 years with Brambles.

To him, clients at both ends of the spectrum need to be secure in the knowledge that help is as near as their phone, and almost as immediate.

Regular client contact
Rick says he intends to make contact with clients on a regular basis to talk about their forklift's performance.

"If there IS a problem, we want to know about it - before it becomes a major drama.

"I can make a note of issues that need attending to, for future services," he says.

Rick also thinks it's important to gain an understanding of each client's business.

No, he's not being a sticky-beak!

"If we know what type of work each one is doing (despatch, receival etc) then we can better help to keep things running smoothly," he says.

Another new addition to Active's staff is Noel Cottrell, who works as a Field Service Technician.

He's like the old-fashioned doctor who made house calls. He takes his black bag of tools TO the ailing forklift.

Noel brings many years industry experience to his new position with Active, including specialised welding experience.